Returns & Refunds Policy
What are CTLG returns & refunds policy?
We're 100% committed to making you satisfied. Every case is quality checked by our team member to ensure you will get one of a kind. However, even we try our best to deliver the most perfect case to you, things could go wrong. If you get a defected or damaged item(s) you have received, please take photos of the issues and email us right away. We will fix it for you ASAP.
If you wish to return your item(s), please give us the reason of return via email within 5 days from receiving your order (according to the delivery date on the tracking record, if applicable).
However, most of our products are personalised with each customers' design. Returns on personalised product(s) for reasons except CTLG error will be subject to a 50% processing fee on the refund amount (after adjustment with discount/shipping, if required). Shipping fee is non-refundable.
To request further instructions on how to return your order, please email us. Returns without prior communication with us will not be accepted.
Please be advised that shipping fee and express shipping fee are non-refundable. Any discounts that were applied with a minimum purchase requirement may not be applicable after a removal of product(s) in an order. For discounts that are applicable on second/subsequent item, the discount will be revoked on partial return of the order, and the unreturned item will be charged in original price. Shipping fee may also be applied.
All purchases of items from the Archive Collection, Outlet, Sale Collection are final and no refund/return would be granted under any circumstances. Unauthorized returns will be discarded.
Telephone: +66 (0)86-382-4664